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Frequently Asked Questions

Want to know how to hang pictures easily? You've come to the right place! Here is a list of the most common questions we get asked about. If you want to speak to our customer service team you can send an email to support@thumbsuphanger.com

 

Q: Can I get a refund for the product if it does not work in my home?
A:  Yes, you may return it within 30 days for a full refund. No questions asked. Return the product to:

Janco Products
1624 N. High Point Rd.
Middleton, WI 53562


Q: Is the product under warranty after the 30 day period?

A: 
Yes! If your hangers ever fail due to materials or workmanship, we will gladly replace them!


Q: How can I tell where my studs are?

A:
Tapping on the wall will give you some idea as to where your studs are. A dull sound usually indicates a stud, whereas a 'booming' sound usually means no stud.


Q:
I am having a hard time pushing the ThumbsUp! through my wall.

A: Try rocking the hanger up and down as you push. The wall is only a half inch thick, so once you get it in half an inch it should get much easier.


Q: It still won’t go in.

A:  If you get the hanger in about half an inch then it just won't go any farther, you may be trying to place it right where a wooden stud is supporting the wall. Take it out and move it 1and 1/2 inches  to the left or right.


Q: What if there is a stud right where I want to hang my picture?

A: 
Measure 1 and 1/2 inches to the right and 1 and 1/2 inches to the left and use two hangers. Make sure that they are exactly level with each other. Now slip the wire on the back of the picture over both hangers and slide it left or right until you have it exactly where you want it.


Q: How do I hang an unframed mirror?

A:
You can do this as long as the mirror is less than 1/4 inch thick. Apply two ThumbsUp! to the wall at the level that you wish for the bottom of the mirror. Make certain that they are both at the same level. The hangers should be placed so that they will be 2 to 6 inches in from where the edges of the mirror will be.  Measure up from the lower hangers the same distance as the height of the mirror plus 1/8 inch and apply two more hangers to the wall.  Slip the lower edge of the mirror into the hangers, then place two ThumbsUp! MirrorClips over the ears of the top hangers. Your mirror should now be secure.


Q: My hanger just won't go into the wall! What am I doing wrong?
A:
You may have a wall that is made of something other than wallboard.  Older homes may have a thin layer of very hard plaster over the wallboard, this plaster is difficult to penetrate.  Some very old homes have interior walls constructed with many thin strips of wood, called lathe, over which a very hard plaster is applied by hand.  Occasionally, remodeled homes may have had a layer of wallboard applied right over old, hard plaster and lathe walls.  If your walls look like wood, they may be paneled with wood or hardboard.  Such walls are not suitable for use with the ThumbsUp!


Q: What is the safest way to use the product?

A:
Since the ThumbsUp! is sharp, leave it in the packaging until you are ready to use it. When applying it to the wall, take care to point the sharp point away from you and any other person.


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